We encourage our customers to ensure their order is correct when submitted as order cancellations are accepted as a courtesy but cannot be guaranteed. If a tracking number has been issued for your order, the order has been processed and cannot be cancelled.
As of October 11, 2019 - orders paid via PayPal will be assessed a cancellation fee due to a controversial change in PayPal's refund policy. Unfortunately PayPal no longer refunds the transaction fee (base charge + 2.9%) to the vendor and this fee will be passed on and deducted from the refund due in the event of a cancellation of an order. All other payment methods we accept will not incur a cancellation fee.
If you would like to cancel an order, please contact us immediately and we will try our best to accommodate your request. We suggest calling rather than emailing to ensure a timely cancellation.